Gracias por enviar su consulta! Uno de los miembros de nuestro equipo se pondrá en contacto con usted en breve.
Gracias por enviar su reserva! Uno de los miembros de nuestro equipo se pondrá en contacto con usted en breve.
Temario del curso
Introduction
- Why difficult conversations are avoided
- The cost of misalignment and unspoken tension
- Conversation vs confrontation
- The leadership mindset required for candour
- Understanding psychological safety
The Anatomy of a Difficult Conversation
- Common conversation breakdown patterns
- Emotional triggers and reactivity
- Power dynamics and role clarity
- The difference between intention and impact
Structuring the Conversation
- Clarifying the real objective
- Preparing the conversation framework
- Opening strongly and setting context
- Naming expectations clearly
- Moving from problem to agreement
Managing Emotion and Resistance
- Recognizing defensiveness
- Responding without escalating
- Staying grounded under pressure
- De-escalation strategies
- Rebuilding trust when conversations derail
Accountability and Follow-Through
- Setting clear behavioural expectations
- Defining ownership and timelines
- Documenting agreements
- Following up without micromanaging
Practice Lab
- Role-play exercises
- Peer feedback
- Hot-seat Coaching debriefs
- Application to real workplace scenarios
Summary and Next Steps
- Common pitfalls to avoid
- Personal action plan
- Embedding courageous conversations into leadership practice
Requerimientos
- An understanding of basic leadership principles
- Experience managing or leading teams
- Prior experience participating in team meetings or performance discussions
Audience
- Managers and team leads
- HR and People & Culture professionals
- Senior leaders and executives
- Project and program managers
- Anyone responsible for leading conversations that influence performance or direction
7 Horas
Testimonios (4)
entrenamiento y retroalimentación
Jochen Jung - Bachem
Curso - DZM – delegating tasks and motivating employees
Traducción Automática
Explica bien el tema.
Gilbert Pineda - Quartzelec Ltd (Philippines Branch)
Curso - Leadership 101
Traducción Automática
Información sobre RPA, IA y IoT.
Jubilee Petil - Accenture Inc.
Curso - Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
Traducción Automática
I generally was benefit from the interaction and flexibility.
Olivier Pugliesi-Conti
Curso - Communicating and Influencing - For Managers and Team Leaders
Traducción Automática