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Duration 7 hours (1 days)
Course Outline
Sensitivity in Professional Settings
- Defining sensitivity and respect within professional contexts
- Understanding the impact of tone, word choice, and body language
- Developing awareness of social, personal, and cultural distinctions
Identifying and Mitigating Unconscious Bias
- Exploring how biases develop and affect decision-making processes
- Reviewing examples of microaggressions and inadvertent offenses
- Implementing practical strategies to minimize bias and ensure fairness
Empathy and Emotional Intelligence
- Gaining insight into the perspectives and emotions of others
- Practicing active listening and compassionate dialogue
- Utilizing empathy to build trust and enhance collaboration
Navigating Sensitive Situations
- Responding effectively to conflict or perceived offense
- Maintaining professionalism during high-pressure moments
- Transforming difficult conversations into learning opportunities
Cultivating an Inclusive Culture
- Encouraging respect, transparency, and collective responsibility
- Championing inclusive behaviors in daily interactions
- Understanding the leadership’s role in exemplifying sensitivity
Practical Application and Reflection
- Engaging in case-based exercises centered on sensitive workplace scenarios
- Participating in group discussions and sharing insights
- Developing a personal action plan to integrate sensitivity principles
Wrap-Up and Future Actions
- Revisiting key concepts and established practices
- Committing to ongoing awareness and mutual respect
- Establishing guidelines for sustaining long-term inclusivity in the workplace
Requirements
- Practical experience in team-based or client-facing roles.
- A willingness to engage in self-reflection and open group discussions.
- No previous training in diversity or inclusion is necessary.
Target Audience
- Staff members and team leaders dedicated to fostering respect and inclusion.
- Managers looking to cultivate empathy and cultural awareness within their teams.
- Organizations committed to building a stronger culture of sensitivity and mutual understanding.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.