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 Duration 14 hours

Course Outline

Self and Social Awareness

  • Factors driving individual behavior
  • Distinguishing between role-appropriate behaviors and those that are unacceptable in a business context
  • Feedback mechanisms: understanding how others perceive and interact with us

Communication Techniques

  • Mechanisms of interpersonal exchange
  • Pros and cons of different media formats
  • Defining effective communication and strategies for achieving it
  • Applying diverse thinking and learning styles to daily operations

Emotional Intelligence

  • The impact of emotions on outcomes
  • The critical role of EQ compared to traditional IQ
  • Goleman’s five dimensions of Emotional Intelligence:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Understanding behavioral patterns and reactions with peers and clients
  • Strategies for establishing rapport with colleagues and customers
  • The value of authentic rapport in interpersonal dynamics

Stakeholder Engagement

  • Meeting stakeholder expectations
  • Analyzing internal and external stakeholder groups

Navigating Change

  • Core principles of change management
  • Emotional responses to organizational shifts
  • Managing resistance and identifying its potential benefits

Requirements

Target Audience

This course is designed for staff members who require a comprehensive understanding of communication and influence dynamics involving:

  • Colleagues
  • Supervisors
  • Internal and external clients and stakeholders

Number of participants


Price per participant

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