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Duration 14 hours
Course Outline
Self and Social Awareness
- Factors driving individual behavior
- Distinguishing between role-appropriate behaviors and those that are unacceptable in a business context
- Feedback mechanisms: understanding how others perceive and interact with us
Communication Techniques
- Mechanisms of interpersonal exchange
- Pros and cons of different media formats
- Defining effective communication and strategies for achieving it
- Applying diverse thinking and learning styles to daily operations
Emotional Intelligence
- The impact of emotions on outcomes
- The critical role of EQ compared to traditional IQ
- Goleman’s five dimensions of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding behavioral patterns and reactions with peers and clients
- Strategies for establishing rapport with colleagues and customers
- The value of authentic rapport in interpersonal dynamics
Stakeholder Engagement
- Meeting stakeholder expectations
- Analyzing internal and external stakeholder groups
Navigating Change
- Core principles of change management
- Emotional responses to organizational shifts
- Managing resistance and identifying its potential benefits
Requirements
Target Audience
This course is designed for staff members who require a comprehensive understanding of communication and influence dynamics involving:
- Colleagues
- Supervisors
- Internal and external clients and stakeholders
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.