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Course Outline

Introduction to Communication

  • The communication process and its key stages
  • The significance of verbal and nonverbal communication
  • Techniques and tools for enhancing communication effectiveness

Principles of Effective Communication: A Core Element for Professional Contact

  • Self-analysis of personal communication styles
  • Common communication errors
  • Identifying communication barriers
  • Stages in the development of interpersonal contact
  • Differences between direct and telephone communication

Communication in Organizations

  • Network communication within organizational structures
  • Information flow models and strategies for their optimization
  • Defining tasks and utilizing internal communication tools

Effective Conversations

  • Developing self-image as both a sender and receiver of messages
  • Factors influencing the quality of professional interactions among staff
  • Active listening as a tool for effective communication
  • Factors that hinder hearing and understanding
  • The art of asking effective questions
  • Psychological mechanisms and techniques for influence

Team Building Steps and Their Impact on Cooperation

  • Stages of team development: operational principles and potential pitfalls at each stage
  • Approaches for working through all stages of development
  • Identifying team roles and their dynamics

Conflict and Competition in Groups: Major Threats to Cooperation

  • Sources and types of conflicts
  • Strategies for managing conflict effectively
  • Competition within teams: advantages and disadvantages

Sources and types of conflicts

Harmonious interaction and positive relationships: The concept of assertive behavior

  • Defining the concept of assertiveness
  • Understanding personal rights
  • Determining when to adopt an assertive stance
  • Types of behavior: aggressive, submissive, and assertive
  • Constructing "I" statements as the foundation for assertively expressing opinions, judgments, and emotions
  • Overcoming the fear of saying "no" and identifying barriers to refusal
  • Self-assertive behavior emanating from personal agency

Mutual Respect: Navigating Agreement and Refusal

  • The ability to deny or refuse requests
  • The skill of arguing effectively
  • Recognizing and managing manipulation
  • Accepting and processing both negative and positive forms of criticism
  • Providing constructive feedback
 14 Hours

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