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Course Outline
Introduction to Communication
- The communication process and its key stages
- The significance of verbal and nonverbal communication
- Techniques and tools for enhancing communication effectiveness
Principles of Effective Communication: A Core Element for Professional Contact
- Self-analysis of personal communication styles
- Common communication errors
- Identifying communication barriers
- Stages in the development of interpersonal contact
- Differences between direct and telephone communication
Communication in Organizations
- Network communication within organizational structures
- Information flow models and strategies for their optimization
- Defining tasks and utilizing internal communication tools
Effective Conversations
- Developing self-image as both a sender and receiver of messages
- Factors influencing the quality of professional interactions among staff
- Active listening as a tool for effective communication
- Factors that hinder hearing and understanding
- The art of asking effective questions
- Psychological mechanisms and techniques for influence
Team Building Steps and Their Impact on Cooperation
- Stages of team development: operational principles and potential pitfalls at each stage
- Approaches for working through all stages of development
- Identifying team roles and their dynamics
Conflict and Competition in Groups: Major Threats to Cooperation
- Sources and types of conflicts
- Strategies for managing conflict effectively
- Competition within teams: advantages and disadvantages
Sources and types of conflicts
Harmonious interaction and positive relationships: The concept of assertive behavior
- Defining the concept of assertiveness
- Understanding personal rights
- Determining when to adopt an assertive stance
- Types of behavior: aggressive, submissive, and assertive
- Constructing "I" statements as the foundation for assertively expressing opinions, judgments, and emotions
- Overcoming the fear of saying "no" and identifying barriers to refusal
- Self-assertive behavior emanating from personal agency
Mutual Respect: Navigating Agreement and Refusal
- The ability to deny or refuse requests
- The skill of arguing effectively
- Recognizing and managing manipulation
- Accepting and processing both negative and positive forms of criticism
- Providing constructive feedback
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality