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Duration 21 hours
Course Outline
Module 1: Self- and Other-Awareness
- What factors drive our behavioral patterns?
- How can we distinguish between behaviors that are acceptable—or mandated by our professional role—and those that are not?
- Feedback: How are we perceived and how do others interact with us?
Module 2: Communication
- What are the mechanisms of our interaction with others?
- What are the specific advantages and disadvantages of various communication mediums?
- Defining Effective Communication and the methods to achieve it
- Individual thinking and learning styles and their application in daily professional tasks
Module 3: Emotional Intelligence
- Emotions and their resulting impacts
- The significance of grasping our “EQ” (in contrast to the conventional IQ)
- The five components of Goleman’s Emotional Intelligence framework:
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- Defining Delegation
- The sequential steps involved in delegating tasks
Module 5: Transactional Analysis
- Why do we react to coworkers and clients in specific ways?
- Strategies for establishing strong rapport with colleagues and clients
- The value of “True Rapport” within interpersonal professional relationships
Module 6: Stakeholder Management
- Meeting the expectations of stakeholders
- Analyzing both internal and external stakeholder groups
Module 7: Navigating Change
- The nine fundamental principles of change management
- Emotional responses triggered by organizational change
- Resistance to change – and the potential advantages of such resistance
Module 8: Managing Conflict
- Root causes of conflict
- The stages of conflict resolution
- Comprehending the nature of the conflict
- Understanding the positions held by oneself and the other party
- Resolving the dispute
- Kilmann’s Five Modes of Conflict Handling – and their practical application
- Bridging differences
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.