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Course Outline
1. Foundations of Lean Thinking (2 hours)
- Defining Lean: Origins and historical development
- Core Lean Pillars: Value, Flow, Pull, and Pursuit of Perfection
- Categorizing waste (muda) within service industries
2. Applying Lean to Requirements and Project Management (4 hours)
- Capturing Voice of the Customer (VOC)
- Prioritization methods: MoSCoW, Weighted Shortest Job First (WSJF), and the Effort-Impact Matrix
- A3 Problem Solving: Structure and practical application
- Comparative overview: Lean vs. Agile vs. Six Sigma
3. Lean Kanban Methodology (4 hours)
- Essential components and fundamentals of the Kanban system
- Effective board configuration and management
- Managing Pull mechanisms and Work In Progress (WIP) limits
- Key flow metrics: Lead Time, Cycle Time, and Takt Time
4. Lean Application in Business Processes (4 hours)
- Value Stream Mapping (VSM)
- Pinpointing inefficiencies in banking workflows
- Radical change management: KAIKAKU
5. Additional Lean Toolkit (2 hours)
- GEMBA walks: Observing the actual work environment
- Continuous improvement: KAIZEN
- Identifying root causes using Ishikawa diagrams and the 5 Whys technique
- Error prevention: POKA-YOKE
Conclusion and Action Plan
Requirements
- Foundational knowledge of project management principles
- Practical experience with process workflows in commercial or banking environments
- Basic familiarity with Agile or Lean methodologies
Target Audience
- Process managers and analysts
- Project managers within banking and financial services
- Specialists focused on requirements elicitation and process optimization
16 Hours
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
trainer knowledge
SUNEEL jee - House of Spices India
Course - Six Sigma LEAN Yellow Belt
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.