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 Duration 16 hours

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: Its origins and development
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Identifying waste (muda) in service industries

2. Applying Lean to Requirements and Projects (4 hours)

  • VOC (Voice of the Customer)
  • Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
  • A3 Project Thinking: Structure and practical use
  • Comparative overview: Lean vs. Agile vs. Six Sigma

3. Lean Kanban (4 hours)

  • Core components and fundamentals of the Kanban system
  • Board configuration and management
  • Pull systems and Work In Progress (WIP) limits
  • Flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean in Operational Processes (4 hours)

  • VSM (Value Stream Mapping)
  • Detecting waste within banking operations
  • KAIKAKU

5. Additional Lean Tools (2 hours)

  • GEMBA
  • KAIZEN
  • Root cause analysis: Ishikawa diagrams and the 5 Whys
  • POKA-YOKE

Wrap-up and Future Actions

Requirements

  • A solid grasp of fundamental project management principles
  • Practical experience with business or banking process workflows
  • Knowledge of Agile or Lean methodologies

Target Audience

  • Process managers and business analysts
  • Project managers operating within banking and financial services
  • Professionals responsible for requirements elicitation and process optimization

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