Leading Digital Transformation: Making Change Stick and Overcoming Resistance Training Course

This instructor-led, live training in Argentina is aimed at intermediate-level managers, Product Owners and specialists who wish to apply Agile ways of working in banks, financial institutions and the public sector without compromising regulatory requirements.

By the end of this training, participants will be able to:

• Build regulatory and compliance requirements into the product backlog from the start.
• Define the governance and documentation that are really needed.
• Work with risk, compliance and IT security as partners.
• Plan a regulated product change using Agile practices.

This instructor-led live training (online or onsite) targets team leaders and middle managers who wish to adopt AI safely and effectively by addressing key human factors: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Determine appropriate scenarios for AI use and establish stop rules.
• Verify AI outputs using practical standards (identifying red flags and requiring second sources).
• Define accountability measures and escalation triggers.
• Create team agreements and a 30-day adoption plan.

This instructor-led, live training (originally developed for Ottawa but widely deliverable) is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led session, you will explore the art of strategic delegation, the importance of setting precise expectations, and the methods for nurturing trust within your team. Tailored for mid-level managers, the course addresses common delegation barriers, practical handoff techniques, accountability structures, and trust-building strategies.

This instructor-led, live training in Argentina, available online or onsite, is tailored for intermediate-level managers and specialists aiming to comprehend the factors driving digital change in financial services and how to implement it successfully in their own organizations.

By the end of this training, participants will be able to:

• Explain the key drivers of digital transformation in banking and financial services.
• Identify where digital channels, lending, and SME banking create value.
• Understand how Agile methodologies and product thinking support transformation.
• Learn from both successful and failed transformation cases.

This instructor-led, live training in Argentina (available online or on-site) is designed for business leaders who aim to implement Digital Transformation within their organizations.

Upon completing this course, participants will be able to:

• Articulate the core concepts of Digital Transformation
• Pinpoint specific areas within an organization where digitization offers significant value
• Develop a comprehensive digitization strategy that outlines necessary adjustments in processes, technology, and training.

This instructor-led, live training in Argentina (available online or onsite) is designed for intermediate to advanced IT leaders, compliance officers, and digital transformation managers who wish to adopt a structured roadmap approach to implement digital sovereignty initiatives.

By the end of this training, participants will be able to: assess their organization's digital sovereignty maturity, develop a comprehensive strategy, create an actionable implementation roadmap, and establish governance frameworks.

This instructor-led, live training in Argentina (online or onsite) is tailored for intermediate-level IT professionals and business managers who want to understand how IoT and edge computing can drive efficiency, real-time processing, and innovation across diverse industries.

By the conclusion of this training, participants will be able to:

• Comprehend the foundational principles of IoT and edge computing and their significance in digital transformation.
• Identify practical use cases for IoT and edge computing in manufacturing, logistics, and energy.
• Differentiate between edge and cloud computing architectures along with their deployment scenarios.
• Deploy edge computing solutions for predictive maintenance and real-time decision-making.

Effective interpersonal communication is a key skill in both personal and professional relationships. It involves focusing on the interlocutor, understanding their perspective, and expressing interest in what they are saying. It includes using clear and simple messages to avoid misunderstandings, understanding and appreciating the feelings, needs, and viewpoints of others. Effective communication is about expressing your thoughts and feelings responsibly, without violating the boundaries of others, with an awareness of cultural differences that helps avoid misunderstandings arising from intercultural communication differences. Effective interpersonal communication is key to building lasting relationships, solving problems, team collaboration, and achieving success both in professional and personal life. It is a skill worth continuously developing and refining.

Upon completion of this training, participants will be able to: 

-Understand the impact of effective delegation on team productivity and performance. 
-Identify common barriers that hinder trust in collaborators. 
-Apply techniques to delegate tasks and responsibilities clearly and strategically. 
-Strengthen communication and follow-up without resorting to micromanagement. 
-Foster environments of trust and accountability within their teams

Course format 
 
-The course is delivered through: 
-Interactive lectures 
-Guided exercises 
-Group dynamics 
-Case analyses 
-Leadership simulations 
-Practical activities applied to the work environment 
 
The training has an approach oriented towards immediate application in the professional context of the 
participants. 

This instructor-led, live training in Argentina (online or onsite) is designed for beginners and intermediate learners seeking to master the foundational principles of ICF coaching. The curriculum covers core competencies and ethical standards while offering hands-on experience in applying key coaching techniques.

Upon completion of this training, participants will be equipped to:

• Grasp the ICF Core Competencies and apply them effectively in coaching scenarios.
• Execute active listening, strategic questioning, and goal-setting methods.
• Lead impactful and transformative coaching dialogues.
• Uphold the ICF Code of Ethics in all professional coaching interactions.
• Cultivate a unique coaching style that aligns with ICF standards.

This instructor-led, live training in Argentina (online or onsite) is aimed at intermediate-level Product Owners, business analysts and process owners who wish to redesign processes around the customer rather than digitise them as they are.

By the end of this training, participants will be able to:

• Map an existing process from the customer's point of view.
• Identify unnecessary steps, documents, approvals and hand-offs.
• Design a simpler target process with business, IT, risk and compliance.
• Turn the redesign into a backlog and measure the results.

This instructor-led, live training in Argentina (online or onsite) is designed for digital technology professionals at the beginner level who want to gain comprehensive knowledge and practical tools for understanding and implementing responsible digital practices.

By the end of this training, participants will be able to:

• Understand the environmental, social, and societal impacts of digital technology.
• Learn best practices to reduce digital footprints in both professional and personal activities.
• Acquire knowledge of eco-design for creating sustainable digital services.
• Implement responsible digital practices in their work.

Upon completion of this workshop, participants will be able to:

Critically analyze the current e-learning service design and implementation processes at SOSvirtual.

Identify concrete opportunities for improving and simplifying internal processes.

Apply principles of agility and pedagogical innovation to instructional design.

Recognize strategic and responsible uses of artificial intelligence as support for expert tasks.

Generate prioritized, actionable inputs for planning improvements leading up to 2026.