Course Outline
The Foundation of Assertiveness
- Defining assertiveness and distinguishing it from other communication styles.
- Exploring the distinctions between passive, aggressive, passive-aggressive, and assertive behaviors.
- Evaluating your personal communication approach.
- Understanding the value of assertive communication within a professional setting.
Strengthening Confidence and Self-Awareness
- Identifying personal limitations that may hinder assertiveness.
- Addressing limiting beliefs to enhance self-assurance.
- Understanding emotional triggers and managing appropriate responses.
- Cultivating a mindset that supports confidence and positivity.
Effective and Confident Communication
- Mastering the core principles of verbal and non-verbal expression.
- Applying active listening techniques and formulating impactful questions.
- Articulating opinions, needs, and expectations with clarity and respect.
- Declining requests professionally while preserving professional relationships.
Influence and Interpersonal Dynamics
- Recognizing various communication and behavioral profiles.
- Tailoring your communication style to suit different personalities.
- Fostering rapport and building trust with others.
- Employing influence strategies to drive positive results.
Navigating Difficult Conversations
- Preparing effectively for challenging dialogues.
- Resolving conflict in a calm and constructive manner.
- Responding to criticism, complaints, and difficult conduct with confidence.
- Maintaining professionalism while managing emotions under pressure.
Applied Assertiveness Techniques
- Providing and receiving constructive feedback effectively.
- Negotiating solutions that benefit all parties involved.
- Applying assertiveness strategies in meetings, presentations, and daily interactions.
- Engaging in practical exercises and role-plays based on real-world workplace scenarios.
Ongoing Professional Growth
- Reflecting on personal strengths and identifying areas for improvement.
- Developing a personalized plan to enhance assertiveness skills.
- Establishing SMART goals for continuous professional development.
- Identifying opportunities to implement new skills within the workplace.
Requirements
No prior experience or specific prerequisites are required.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
