ISO/IEC 20000 Lead Auditor Training Course
The ISO/IEC 20000 Lead Auditor program is an advanced certification and training initiative designed for professionals aiming to become experts in auditing IT Service Management Systems (ITSMS) in accordance with the ISO/IEC 20000 standard. This standard provides an international framework outlining the requirements for establishing, implementing, maintaining, and continually improving an IT service management system.
Delivered through instructor-led live training (available online or onsite), this course targets intermediate-level IT professionals and auditors who wish to acquire the skills and knowledge necessary to effectively lead and conduct ISO/IEC 20000 audits, ensuring that IT service management systems adhere to the standard's requirements.
Upon completion of this training, participants will be able to:
- Comprehend the core principles and requirements of ISO/IEC 20000.
- Acquire the skills to perform an ISO/IEC 20000 audit aligned with ISO 19011 and ISO/IEC 17021-1.
- Plan, lead, and report on audits for IT service management systems (ITSMS).
- Gain the confidence required to achieve certification as an ISO/IEC 20000 Lead Auditor.
Course Format
- Interactive lectures and discussions.
- Extensive exercises and practical application.
- Hands-on implementation within a live-lab environment.
Customization Options
- To request a customized version of this course, please contact us to arrange your specific needs.
Course Outline
Introduction and Overview of ISO/IEC 20000
- Introduction to IT service management and ISO/IEC 20000.
- Key concepts and principles of ITSM.
- Overview of the ISO/IEC 20000 standard structure and key clauses.
- Comparison with other frameworks (e.g., ITIL).
- The role of ISO/IEC 20000 in continuous improvement.
ISO/IEC 20000 Audit Principles and Planning
- Understanding the audit process: Types of audits, scope, and criteria.
- Roles and responsibilities of a lead auditor.
- The audit lifecycle: planning, preparation, and execution.
- Risk-based auditing approach.
- Developing an audit plan and checklist preparation.
Conducting the Audit
- Conducting opening meetings and setting audit expectations.
- Interviewing techniques and gathering objective evidence.
- Managing audit team dynamics and ensuring audit trail integrity.
- Identifying and documenting non-conformities.
Reporting and Follow-up
- Preparing the audit report: essential components and best practices.
- Communicating findings to management.
- Corrective actions and follow-up process for non-conformities.
- Conducting closing meetings and concluding the audit.
Certification Process and Exam Preparation
- Certification process overview for ISO/IEC 20000.
- Managing an audit program and audit schedule.
- Professional conduct and ethics for auditors.
- Review of key topics and sample exam questions.
- Mock examination and feedback session.
Summary and Next Steps
Requirements
- Foundational knowledge of IT service management (such as ITIL or a comparable framework).
- Understanding of management systems.
Audience
- IT professionals.
- IT consultants and managers.
- Quality assurance professionals.
Open Training Courses require 5+ participants.
ISO/IEC 20000 Lead Auditor Training Course - Booking
ISO/IEC 20000 Lead Auditor Training Course - Enquiry
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Testimonials (3)
Theory followed by practical examples and exercices. Job well done!
Vincenzo Delle Donne - Department of National Defence
Course - ISO 37301 Compliance Management System
the expertise & knowledge of the trainer
Erica DeRosa DeRosa - Aecon Group INc.
Course - ISO 37001 Anti-Bribery Management System
Speed of response and communication
Bader Bin rubayan - Lean Business Services
Course - ISO/IEC 27001 Lead Implementer
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