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 Duration 7 hours

Course Outline

Introduction to ChatGPT in the Public Sector

  • Overview of ChatGPT functionality and mechanics
  • Applications within government operational frameworks
  • Capabilities, constraints, and guidelines for responsible usage

Crafting and Editing Official Communications

  • Generating initial drafts for memoranda, emails, and reports
  • Enhancing tone, clarity, and plain language standards
  • Tailoring content for diverse audiences and delivery formats

Summarization and Data Extraction

  • Condensing extensive policy or research documentation
  • Isolating critical insights and actionable items
  • Organizing summaries for executive briefings or meetings

Prompt Engineering for Government Applications

  • Fundamental and sophisticated prompting strategies
  • Effectively utilizing examples and role-based instructions
  • Developing reusable prompt templates for recurring duties

Translation and Multilingual Capabilities

  • Translating internal and external-facing communications
  • Preserving professional tone across multiple languages
  • Leveraging ChatGPT for inclusive and accessible language

Productivity and Task Automation

  • Ideation and brainstorming for new initiatives
  • Generating content from structured data sources (e.g., spreadsheets)
  • Outlining slide presentations or briefing materials

Compliance, Security, and Ethical Considerations

  • Assessing data privacy and information sharing vulnerabilities
  • Adhering to internal AI and IT governance policies
  • Fostering public trust through accountable AI usage

Recap and Future Directions

Requirements

  • Proficiency with standard digital tools commonly found in public sector settings
  • No previous experience with AI or ChatGPT is necessary
  • Experience in creating, reviewing, or managing formal communications is an asset

Target Audience

  • Administrative teams and support staff within public services
  • Policy researchers and government communications specialists
  • Personnel aiming to boost workflow efficiency through AI-driven solutions

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