Course Outline
AI Foundations in the Administrative Environment
- Defining AI and exploring its relevance to administrative positions
- A comprehensive look at ChatGPT, Copilot, and Gemini
- Addressing privacy and security protocols when deploying AI
AI-Driven Content Development and Refinement
- Composing and polishing professional email correspondence
- Condensing meeting minutes and extensive documentation
- Accelerating the creation of reports, proposals, and memoranda
Intelligent Scheduling and Task Coordination
- Utilizing AI to optimize calendar management and meeting logistics
- Generating meeting agendas and post-meeting follow-up communications
- Configuring reminders and task lists via Copilot or Gemini integrations
Advanced Prompting and AI Interaction
- Strategies for writing high-impact prompts to achieve optimal outcomes
- Adjusting tone, style, and document formatting
- Refining and correcting AI-generated outputs through iteration
Multilingual Support and Accessibility
- Leveraging AI tools for text translation services
- Crafting inclusive and accessible communication materials
- Adapting language to support diverse stakeholders
Application in Public Sector Contexts
- Case studies of AI-integrated workflows in government agencies
- Reviewing policies and guidelines regarding AI adoption in public administration
- Staying current with evolving tool capabilities and updates
Conclusion and Path Forward
Requirements
- Fundamental digital skills and familiarity with standard office applications (e.g., Microsoft Word, Excel, email clients)
- Proficiency in navigating web-based platforms
- No existing expertise in artificial intelligence technologies is necessary
Target Participants
- Clerical and support staff
- Administrative specialists
- Public sector operational personnel
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Testimonials (7)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.
Thato Malapane - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
i liked the clear explanations and the examples used during the training was useful and also relatable.
SUNITA PERSAD - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Learning more about how to use AI responsibly
Tshiamo Innocent - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
I like that I obtained more knowledge with regards to AI that I never had .
ANNELINE GOODMAN - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Merging different data to give you one document.
Xolani Mahlalela - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Knowledge of AI
Agnieszka Socha - Koenig & Bauer (CEE) Sp. z o.o.
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Training and examples