Get in Touch

Course Outline

Laying the Foundations

  • Defining Brand, Brand Marketing, Brand Identity, Brand Perception, and Brand Reputation.
  • The relationship between brand strength and a business’s bottom line.

The Power of an Online Brand Audit

  • What is a Brand’s Digital Footprint and why is it critical for business health today?
  • How the sum of multiple touchpoints ultimately shapes a brand’s image and perception.
  • When to conduct an online brand audit.
  • The importance of routinely conducting Online Brand Audits.
  • The Online Brand Audit Framework and upcoming topics.

Business Overview & Alignment

  • Establishing the baseline and identifying the business's current priorities, goals, and any micro/macro factors impacting the business as a whole.
  • Outlining the Brand Audit's objectives to ensure the framework has clear direction.

Evaluation of Online Assets

  • Evaluating a brand’s owned online channels for strengths and weaknesses to understand how a business’s controlled online brand presence is perceived by customers.
  • How a brand’s own communications can either harm or help brand image.
  • A universal checklist of what all businesses should look for when evaluating online assets.

Online Reputation Audit

  • SEO audit: A significant part of any brand’s online reputation is its ranking by search engines.
  • How SEO can be evaluated and optimized today.
  • How AI has changed SEO.
  • The old and new SEO guidelines.
  • Online Mentions: Quantitative and qualitative data that uncovers a brand's true reputation and image.
  • Uncovering how target audiences and anonymous users speak about a brand online through online social listening.
  • Web Analytics: An analysis of the metrics that sustain an online business.
  • Diagnosing and identifying what confuses customers versus what increases engagement by examining key website metrics: traffic, bounce rate, page views, and conversion rates.

Competitive Analysis

  • Defining the industry.
  • Industry trends, projections, and top players.
  • List of competitors.
  • Perceptual map: Visually mapping out where a brand stands within a competitive landscape in terms of brand perception.
  • Uncovering the strengths and weaknesses of the brand’s positioning in comparison to competitors.

Brand Strategy and Tactics

  • Determine the brand’s desired positioning.
  • Develop Brand Marketing Objectives.
  • Design a concluding Brand Strategy directly informed by the audit’s results.
  • Develop an Integrated Marketing Communication plan to drive results.
  • Develop Key Performance Indicators and a tracking system to evaluate progress and success.

When to use AI in an Online Brand Audit

  • 3 areas professionals can utilize AI in the auditing process for efficiency.
  • 3 areas to avoid using AI when conducting an online brand audit.

Requirements

  • A foundational understanding of marketing principles and terminology.

This course is suitable for teams or professionals who are:

  • Considering a rebrand.
  • Seeking to reposition or strengthen a brand's existing positioning.
  • Expanding into a new market or vertical.
  • Aiming to reach new target audiences and customer groups.
  • Wanting to create brand strategies that better align with wider business goals.
  • Aimed at building a more competitive brand.
  • Experiencing a decline in brand and marketing performance.
  • Facing damage to brand reputation/image or wishing to refine brand image.
  • Looking to diagnose problem areas in brand management.
  • Needing to update marketing materials.
  • Dealing with inconsistent brand elements such as messaging, language, visuals, design, and overall feel.

Audience

  • Marketing managers.
  • Marketing strategists.
  • Brand strategists.
  • Marketing decision-makers.
  • Marketing professionals in any capacity.
  • Design and creative teams (secondary audience).
 21 Hours

Number of participants


Price per participant

Testimonials (2)

Upcoming Courses

Related Categories