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Course Outline

Grasping Artificial Intelligence (AI)

  • Defining AI: Origins and development
  • AI mechanics: Data, algorithms, and learning models
  • Categories of AI (narrow vs general, generative AI, machine learning)

AI in Daily Life and Corporate Settings

  • Examples of AI we encounter regularly
  • Industries revolutionized by AI
  • Debunking myths and clarifying facts about workplace AI

AI Uses Across Various Departments

  • Sales and Customer Support: Lead assessment, chatbots, sales forecasting
  • Marketing: Content creation, campaign metrics, trend tracking
  • Finance: Invoice processing, fraud identification, predictions
  • HR: Candidate screening, employee engagement analysis
  • Administration and Operations: Document handling, task automation

Introduction to AI Tools

  • Survey of ChatGPT, Copilot, Gemini, Claude, and other platforms
  • Leveraging AI for drafting emails, reports, and presentations
  • AI utilities for scheduling, summarization, and translation

Practical Application: AI in Real Scenarios

  • Crafting and refining text using AI
  • Generating reports and evaluating basic data
  • Streamlining standard administrative duties

Challenges and Ethical Dimensions

  • AI limitations: Bias, hallucinations, and over-reliance
  • Concerns regarding data privacy, confidentiality, and regulatory compliance
  • Best practices for responsible AI use in the workplace

Future Steps: Fostering an AI-Ready Culture

  • Cultivating a mindset geared toward AI integration
  • Promoting experimentation and digital inquisitiveness
  • Resources for ongoing AI education

Recap and Strategic Action Plan

  • Review of core concepts and key lessons
  • Spotting AI opportunities within your specific department
  • Individual action plan: "How can I use AI to automate or improve my work?"

Requirements

  • No previous experience with AI or coding is necessary

Target Audience

  • Staff from administrative, sales, finance, marketing, HR, and other divisions
  • Supervisors and team leaders keen on adopting AI
  • Support and back-office personnel
 7 Hours

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