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Course Outline
Fundamentals of Agentic AI in Business Automation
- Defining agentic AI and its significance in modern automation
- Surveying the tools and frameworks available for building intelligent agents
- Enterprise applications in customer service, logistics, and marketing
Discovering Automation Opportunities
- Analyzing current workflows to identify pain points
- Assessing the feasibility and ROI of AI-driven automation
- Establishing success metrics and defining integration requirements
Architecting Agentic Workflows
- Creating task-specific and orchestration-level agents
- Structuring prompts and logic for effective automation agents
- Incorporating decision-making logic and exception handling
Connecting Agents to Business Systems
- Linking AI agents with CRMs, ERPs, and communication platforms
- Leveraging Zapier, Make, or Power Automate for workflow orchestration
- Building API-based integrations using Python
Practical Use Cases
- Automating customer service interactions and sentiment analysis
- Enhancing supply chain demand forecasting and vendor coordination
- Optimizing marketing campaigns through AI-driven insights
Governance, Security, and Oversight
- Administering access control and data sensitivity protocols
- Configuring monitoring dashboards and alert systems
- Reviewing and auditing automated decision processes
Practical Project: Constructing an Integrated AI Workflow
- Selecting a target process for automation
- Designing and deploying the AI agent
- Conducting testing, evaluation, and optimization
Conclusion and Future Directions
Requirements
- A foundational grasp of business workflows and process automation concepts
- Proficiency with Python or API-based integration methods
- Practical experience utilizing productivity and automation tools
Target Audience
- Product managers aiming to uncover new automation opportunities
- Automation engineers responsible for deploying AI-driven workflows
- Business analysts focused on designing data-informed business processes
21 Hours
Testimonials (1)
The trainer is patient and very helpful. He knows the topic well.