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Course Outline
Introduction and Workshop Goals
- Welcome, agenda overview, and expected workshop outcomes
- Aligning closing skills with company sales targets and core values
- Personal baseline assessment and goal setting for the day
Understanding Buyer Psychology
- Buyer motivations, decision triggers, and risk perception
- Identifying economic, technical, and personal decision drivers
- Mapping buyer stages to appropriate closing tactics
Structuring the Close: A Repeatable Process
- Frameworks for consistent, stage-based closes
- Creating checklists and identifying close readiness signals
- Adapting the process for short and long sales cycles
Effective Questioning and Listening
- High-impact closing questions and when to deploy them
- Active listening techniques to uncover hidden objections
- Converting answers into clear next-step commitments
Handling Objections and Negotiation Tactics
- Classification of objections and tailored response patterns
- Negotiation principles that preserve margin and relationships
- Roleplay: converting objections into opportunities to close
Closing Scripts, Trial Closes, and Language to Use
- Proven closing scripts and customizable templates
- Using trial closes to test readiness and secure micro-commitments
- Words and phrases that increase urgency without pressure
Handling Price and Value Conversations
- Framing price as value and ROI for different buyer types
- Anchoring, bundling, and concession strategies
- Practice scenarios: pitching value and responding to price pushback
Follow-up, Commitments, and Post-Close Activities
- Designing follow-up cadences that maintain momentum
- Securing explicit commitments and next steps in writing
- Handover best practices to onboarding or delivery teams
Practical Roleplay Sessions and Peer Coaching
- Paired roleplays covering common seller and buyer archetypes
- Structured peer feedback using observed behaviors
- Refinement cycles and coach-led demonstrations
Action Planning and Measurement
- Creating a personal 30-day closing action plan
- Selecting simple metrics to track closing improvements
- Preparing a manager handoff for reinforcement and coaching
Summary and Next Steps
Requirements
- Foundational knowledge of the sales process and customer journey
- Prior experience engaging with prospects or customers
- Readiness to participate in roleplays and accept peer feedback
Audience
- Sales representatives and account executives
- Field sales and inside sales teams
- Sales managers and team leaders overseeing closing performance
7 Hours
Testimonials (1)
The truth is, it was very comprehensive.
Azucena - Casas Javer SA de CV
Course - Digital Marketing
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