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Course Outline
Openness to Others: 5 Generations in the Consumer Market, 4 Generations in the Workforce
- Openness to others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, and Traditionalists.
- Which generation do you represent?
- Characteristics of 4 generations functioning in the workforce: Z, Y, X, and Baby Boomers
Generational Differences Among Employees:
- Defining and managing employee development potential, considering the specificity of needs and life opportunities arising from age – key competencies
- Techniques and skills in motivating and managing employees of different ages.
Age Management – How Did We Prepare to Welcome the Youngest Generations Y and Z?
- What is a Generation Y and Z employee like?
- What motivates Generation Y and Z employees?
- How to communicate with Generation Y and Z employees?
- How to manage Generation Y and Z employees?
Communication X, Y, Z
- How to design appropriate communication for generations X, Y, Z
- Why must I adapt the message?
- Shared communication tools – Feedback
- How to communicate to motivate generations?
- Open communication – authority in communication
- Business communication – fostering cooperation development
Managing and Motivating XYZ
- Setting goals and task execution
- Team management, coordinating actions, running projects – intergenerational cooperation
- What motivates each generation? – The key to generations
- How to design cooperation?
- How to complement each other in business?
- How to effectively divide tasks in a team – competence table
- How to build natural authority and a sense of self-worth in XYZ?
- Is Generation Z difficult to manage and what truly motivates them?
- Will we soon lack employees?
- Recruiting XYZ – what matters to each generation
Difficult XYZ Situations – Assertiveness in Communication
- Managing conflict – difficult situations between generations
- How to anticipate conflicts at work?
- Levels of communication – speaker attitudes (boss, employee, supplier, receiver)
- How to talk with an employee, supervisor, etc.
- Empathy in communication
- What do different generations expect from me in communication?
- How to reduce stress through transparent communication?
Requirements
There are no specific requirements needed to attend this course.
14 Hours
Testimonials (3)
Very suitable for supporting work tasks.
Zakie Farhan - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
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How to Apply the 5W2H
Emiliano Dominguez Estrada - AMX CONTENIDO
Course - Root Cause Analysis (RCA) for Internal Auditors
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Very practical. Trainer was very flexible in ensuring we meet our needs.