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Course Outline

Openness to Others: 5 Generations in the Consumer Market, 4 Generations in the Workforce

  • Openness to others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, and Traditionalists.
  • Which generation do you represent?
  • Characteristics of 4 generations functioning in the workforce: Z, Y, X, and Baby Boomers

Generational Differences Among Employees:

  • Defining and managing employee development potential, considering the specificity of needs and life opportunities arising from age – key competencies
  • Techniques and skills in motivating and managing employees of different ages.

Age Management – How Did We Prepare to Welcome the Youngest Generations Y and Z?

  • What is a Generation Y and Z employee like?
  • What motivates Generation Y and Z employees?
  • How to communicate with Generation Y and Z employees?
  • How to manage Generation Y and Z employees?

Communication X, Y, Z

  • How to design appropriate communication for generations X, Y, Z
  • Why must I adapt the message?
  • Shared communication tools – Feedback
  • How to communicate to motivate generations?
  • Open communication – authority in communication
  • Business communication – fostering cooperation development

Managing and Motivating XYZ

  • Setting goals and task execution
  • Team management, coordinating actions, running projects – intergenerational cooperation
  • What motivates each generation? – The key to generations
  • How to design cooperation?
  • How to complement each other in business?
  • How to effectively divide tasks in a team – competence table
  • How to build natural authority and a sense of self-worth in XYZ?
  • Is Generation Z difficult to manage and what truly motivates them?
  • Will we soon lack employees?
  • Recruiting XYZ – what matters to each generation

Difficult XYZ Situations – Assertiveness in Communication

  • Managing conflict – difficult situations between generations
  • How to anticipate conflicts at work?
  • Levels of communication – speaker attitudes (boss, employee, supplier, receiver)
  • How to talk with an employee, supervisor, etc.
  • Empathy in communication
  • What do different generations expect from me in communication?
  • How to reduce stress through transparent communication?

Requirements

There are no specific requirements needed to attend this course.

 14 Hours

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