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Course Outline

Introduction to Root Cause Analysis (RCA)

  • Defining RCA and explaining its strategic significance
  • Classifying the types of issues amenable to RCA
  • Examining the continuous improvement loop

Core Principles of RCA

  • Interpreting cause-and-effect dynamics
  • Reviewing standard RCA methodologies and models
  • Outlining the procedural stages of an RCA investigation

Fundamental RCA Instruments

  • The 5 Whys method for uncovering deep-seated causes
  • Ishikawa (Fishbone) Diagrams for mapping potential contributors
  • Pareto Analysis for ranking issues by their impact

Sophisticated RCA Techniques

  • Failure Mode and Effects Analysis (FMEA) for spotting potential breakdowns
  • Fault Tree Analysis (FTA) for structured failure investigation
  • Cause and Effect Matrix for weighing solutions against impact

Applying RCA in Practical Settings

  • Case study analyses and practical workshops
  • Locating root causes within specific business processes
  • Crafting executable resolution plans

Executing Corrective and Preventive Actions (CAPA)

  • Constructing corrective action roadmaps
  • Instituting safeguards against recurrence
  • Tracking and assessing the success of interventions

Prevention and Sustained Enhancement

  • Techniques for proactive issue detection
  • Overseeing and maintaining long-term improvements
  • Cultivating an organizational mindset aligned with RCA

Recap and Future Pathways

Requirements

  • A foundational grasp of business workflows
  • Practical experience in decision-making or troubleshooting within a corporate environment

Intended Learners

  • Corporate business professionals
  • Quality assurance specialists and teams
  • Project managers and experts focused on process optimization
 14 Hours

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