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Course Outline
Introduction to Root Cause Analysis (RCA)
- Defining RCA and explaining its strategic significance
- Classifying the types of issues amenable to RCA
- Examining the continuous improvement loop
Core Principles of RCA
- Interpreting cause-and-effect dynamics
- Reviewing standard RCA methodologies and models
- Outlining the procedural stages of an RCA investigation
Fundamental RCA Instruments
- The 5 Whys method for uncovering deep-seated causes
- Ishikawa (Fishbone) Diagrams for mapping potential contributors
- Pareto Analysis for ranking issues by their impact
Sophisticated RCA Techniques
- Failure Mode and Effects Analysis (FMEA) for spotting potential breakdowns
- Fault Tree Analysis (FTA) for structured failure investigation
- Cause and Effect Matrix for weighing solutions against impact
Applying RCA in Practical Settings
- Case study analyses and practical workshops
- Locating root causes within specific business processes
- Crafting executable resolution plans
Executing Corrective and Preventive Actions (CAPA)
- Constructing corrective action roadmaps
- Instituting safeguards against recurrence
- Tracking and assessing the success of interventions
Prevention and Sustained Enhancement
- Techniques for proactive issue detection
- Overseeing and maintaining long-term improvements
- Cultivating an organizational mindset aligned with RCA
Recap and Future Pathways
Requirements
- A foundational grasp of business workflows
- Practical experience in decision-making or troubleshooting within a corporate environment
Intended Learners
- Corporate business professionals
- Quality assurance specialists and teams
- Project managers and experts focused on process optimization
14 Hours
Testimonials (2)
Structured methodologies and practical tools applicable in the daily dynamics of quality management audits. It was an enriching experience.
Mildred M. Colmenares G. - LASER Airlines
Course - Root Cause Analysis (RCA) for Internal Auditors
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Very suitable for supporting work tasks.
Zakie Farhan - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
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