Course Outline
Introduction
Stage 1: Understanding Yourself
To understand others, you must first have a clear understanding of yourself, your behaviors, and your needs.
- Team members complete the PRISM BRAIN MAPPING survey.
- Individual meeting for team members: a session with a certified PRISM trainer to discuss the report.
During the meeting, each person will discover:
- Their strengths, potential weaknesses, and difficulties in action and cooperation with others
- The extent to which they fully utilize their potential
- Actions that may cause stress
- The work environment in which they feel most comfortable
- What they need to cooperate and communicate effectively with others
Two meetings for the leader:
- Discussing the report as above and reviewing the leadership style, its strengths, and potential challenges and difficulties arising from this approach.
- Comparing the leader's preference profile with the team's preference results. During the meeting, the leader will gain a better understanding of how their leadership style may impact the team.
Stage 2: Understanding The Team
To understand others, it is valuable to discover the similarities and differences between yourself and other team members. Similarities build understanding, while differences help uncover other perspectives on the same issue, fostering creativity and innovation in your approach.
- Training with workshop elements covering the characteristics of different behavior preferences, their interdependencies, and their impact on communication and cooperation. Through this part, participants will build a foundation for understanding the origins of human behaviors and attitudes, helping them open up to different approaches.
- Discussion on individual preferences, strengths, motivators, needs, and cooperation difficulties, including identifying similarities and significant differences within the team.
- Discussion on cooperation challenges and finding solutions to them.
- Learning and analyzing the team profile according to PRISM, including team strengths, potential weaknesses, communication needs, and cooperation needs.
- Identifying areas where the team wishes to enhance efficiency and analyzing how the team can utilize its strengths to achieve this.
Stage 3: Effective Communication With The Client
A solid understanding of your own strengths, needs, and challenges, combined with a better grasp of diverse perspectives within the team, provides a strong foundation for understanding clients and tailoring communication methods to them. This approach allows for more effectively addressing their needs and offering the best services and products that solve their biggest problems.
During the training, participants will:
- Discuss challenges in working with clients and their sources
- Learn to identify different clients' behavior preferences and tailor communication methods accordingly
- Determine which messages encourage a client with specific preferences to open up, and which to avoid as they might hinder cooperation
- Practice various forms of messages dedicated to different client types, learning how to better tailor communication methods to the client
- Work on examples of client interactions from their experiences and develop new strategies for similar situations based on the knowledge gained during the training
Summary and Next Steps
Requirements
- No prerequisites required
Audience
- Team leaders
- Team members
Testimonials (1)
Practical exercises, tests, open-ended questions.
