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Course Outline

Introduction to management

Developing leadership skills in modern management

Leading a team of employees

  • Understanding various management styles
  • Selecting the most effective management style aligned with team development stages
  • Defining the ideal manager profile and analyzing one's own leadership style
  • Evaluating personal strengths and weaknesses as a team leader, and identifying areas for growth
  • Characteristics of high-performing teams
  • Coordinating activities to achieve established goals

Communication in organizations

  • Fundamentals of verbal and nonverbal communication
  • Personal communication styles
  • Identifying communication barriers
  • Effective questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing meaningful feedback
  • Handling challenging situations during conversations
  • Understanding communication networks
  • Information flow models and their optimization

Conflict resolution techniques for employee teams

  • Nature and types of conflict
  • Primary sources of conflict
  • Behavioral approaches to managing conflict and appropriate conduct during disputes
  • Utilizing conflict assertively and constructively for team development
  • Strategies employed in conflict scenarios
  • Conflict management principles
  • Key methods for resolving conflicts
  • Managing emotions during conflict
  • Verbal and nonverbal barriers to communication and conflict resolution

Motivating team members

  • Understanding motivation
  • Drivers of employee motivation within organizations
  • Different types of motivation
  • Principles of economic incentives
  • Motivating through intangible resources
  • Psychological principles of motivation
  • The role of feedback and evaluation
  • The importance of language in motivation

Effective time management and utilization

  • The time management matrix
  • Controlling personal time and identifying time-wasters
  • Time planning techniques
  • Delegation of authority and tasks

Coaching

  • Understanding coaching and its application
  • Individual participant sessions
  • Deep-dive feedback processes

Course summary

Requirements

This course is general in scope and does not require prior specialist knowledge for participation.

 14 Hours

Number of participants


Price per participant

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