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 Duration 14 hours

Course Outline

Introduction to Management

Leadership Skills in Modern Management

Leading a Team

  • Management styles
  • Selecting effective management styles for different team development phases
  • The ideal manager profile; analyzing one's own leadership style
  • Evaluating personal strengths and weaknesses as a team leader and identifying development potential
  • Characteristics of high-performing teams
  • Coordinating activities to achieve established goals

Organizational Communication

  • Foundations of verbal and nonverbal communication
  • Individual communication styles
  • Identifying communication barriers
  • Effective questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing meaningful feedback
  • Navigating difficult situations during interactions
  • Communication networks
  • Models of information flow and their optimization

Conflict Resolution Techniques for Employee Teams

  • The nature and classification of conflicts
  • Primary sources of workplace conflict
  • Behavioral styles for mastering conflicts and appropriate conduct during disputes
  • Leveraging assertive communication and viewing conflicts as opportunities for team growth
  • Strategies applicable in conflict situations
  • Managing conflicts effectively
  • Key methods for resolving disputes
  • Managing emotions during conflicts
  • Overcoming barriers to communication and conflict resolution, including verbal and non-verbal aspects

Team Motivation and Management

  • The concept of being motivated
  • Factors that drive people within an organization
  • Types of motivation
  • Principles of economic incentives
  • Motivating through intangible resources
  • Psychological principles for motivation
  • The role of feedback and evaluation
  • The impact of language on motivation

Effective Time Management

  • The time management matrix
  • Controlling one's schedule and identifying 'time thieves'
  • Time planning techniques
  • Delegation of authority and responsibilities

Coaching

  • Definition and practical application of coaching
  • Addressing individual participant performance
  • Providing in-depth feedback

Course Wrap-up

Requirements

This course covers general management principles and does not require any specialized prior knowledge for participation.

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