Course Outline
Communication and Collaboration
- Communication – what is a communication style and why is it important for effectively communicating goals, motivating, and interacting with teams and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern 'Boss' – Models for Team Collaboration and Team Self-Organization
- If people 'want to want,' the entire team has the opportunity to perform well
- The 'desire' to make independent decisions
- Aiming for the same goal
- Ensuring people want to do one thing and are capable of doing another
- Supporting the effective self-organization of the team as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication
- Barriers and disturbances,
- Feedback
- Tools and techniques for effective communication.
Roles and communication styles:
- Diagnosis and identification of preferred roles and communication styles
- Effective communication between roles and communication styles,
- Colors in communication – the foundation for effective collaboration
Conflicts
- Problems and conflicts – characteristics and potential causes,
- The 'Conflict Spiral,'
- Effective problem and conflict resolution
Communication with the Environment
- The communication process,
- Communication plan,
- Information management,
- Communication with stakeholders,
- Partnership and collaboration in the organization – SRMM® model
- Maturity model levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relational (Relational)
- Integrated Collaboration (Integrated)
- Predictability and forecasting (Predictive)
- With whom do I collaborate?
- Identification of Partners
- Mapping interactions with Partners
- Improvement plans
Summary – Good and bad practices in communication and team management
Requirements
The training is designed to be interactive, with participant engagement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise to foster new habits (building awareness), a mini-lecture on techniques (knowledge), and practice of new tactics and techniques (skill). At the conclusion of each session, participants receive supporting materials related to the session covered. Practical material is summarized through mini-lectures that provide theoretical foundations and explain the basic psychological mechanisms experienced by participants during workshop activities.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
