Course Outline
P2P Exchange Operations and the Fraud Risk Landscape
- Escrow-based order lifecycle and asset release mechanisms.
- Understanding risk exposure: off-platform fiat versus on-platform crypto.
- Consequences of fraud losses, chargebacks, and bank claims.
Exercise 1, Mapping the Exposure: Teams will trace a buy order and a sell order from initiation to release, identifying every point where off-platform payments disrupt the link between identity and funds.
Regulatory Framework and Supervisory Expectations
- FATF Recommendations, VASP obligations, and the travel rule.
- Cryptoasset regulatory authorities and exchange house licensing.
- Jurisdictional risks, grey-list monitoring, and sanctions exposure.
Fraud Typologies in P2P Trading
- Payment channel deviations and mismatched payer accounts.
- Triangulation, third-party payers, and reused payment proofs.
- Partial payments, altered amounts, and visually similar figures.
Case Study, Five Recurring Patterns: Participants will classify real, anonymized dispute records against these five typologies and identify the control that failed in each instance.
False Confirmations, Forged Receipts and Account Takeover
- Orders marked as paid without actual transfers.
- Edited screenshots and falsified bank receipts.
- Cross-phishing in order chats and credential theft.
- Hijacked accounts used to defraud other users.
Workshop, Phishing in the Order Chat: Teams will compare genuine support messages with fraudulent ones and draft the takedown and revalidation path for the reported account.
KYC for Individuals: Level 1 and Level 2
- Level 1 data capture and identity document review.
- Level 2 revalidation, video-selfie liveness checks, and list screening.
- Aligning verified identities with payment instruments.
Lab, Onboarding Under Pressure: Participants will conduct Level 1 and Level 2 reviews on sample files, noting discrepancies that necessitate revalidation.
KYC for Legal Entities and Beneficial Ownership
- Corporate documents, representation powers, and signatories.
- Beneficial ownership chains and indicators of control.
- Risk factors for legal persons and periodic reviews.
Identity Fraud and Document Forensics
- Forged, borrowed, and synthetic identities.
- Liveness bypasses, deepfake attempts, and injection attacks.
- Triggers for revalidation following disputes or compromise claims.
Lab, Document Forensics: Participants will examine tampered documents and screenshots for inconsistencies in fonts, layouts, metadata, and account numbers.
AML Screening, Sanctions and PEP
- List matching, tolerance levels, and false positives.
- PEP identification, adverse media analysis, and source of wealth.
- Enhanced due diligence and escalation thresholds.
Customer Risk Assessment and the Risk-Based Approach
- Factors including customer, product, channel, geography, and behavior.
- Risk rating, review triggers, and treatment decisions.
- Tailoring due diligence to actual risk levels.
Transaction Monitoring and Blockchain Analytics
- Withdrawal approvals based on account age, KYC status, and history.
- Wallet attribution, high-risk counterparties, and fund tracing.
- Chargeback-prone gateways and payment method risks.
Case Study, The Large Withdrawal: Participants will evaluate a withdrawal request with a mixed funding history, decide whether to approve or escalate, and justify their decision based on monitoring criteria.
Evidence Standards for Payment Proof
- Acceptable evidence: statements and uninterrupted recordings.
- Authenticity checks for documents, captures, and metadata.
- Recording what has been verified and what remains unverified.
Lab, Evidence or Artifact: Teams will categorize submissions into acceptable evidence, insufficient evidence, and probable fabrication, specifying what should be requested instead.
Disputed Evidence and Interbank Delays
- Resolving cases where both parties provide valid evidence.
- Waiting periods for interbank processing and preventive holds.
- Documented decision criteria for time-expired orders.
Workshop, Both Sides Are Right: Teams will resolve a dispute where both buyer and seller hold seemingly genuine proof and defend the outcome.
Action and Sanctions Playbook
- Freezing collateral, restricting accounts, and suspension.
- Deadlines for partial payments and returns to originating accounts.
- Refunds to incorrect banks: fees and resolution timeframes.
- Restricted balances and retention of new deposits.
Exercise, Drafting the Sanction: Participants will draft the action, notice, and timeframe for three escalating cases and test them against playbook criteria.
Case Management, Documentation and Escalation
- Case files, internal notes, and evidence retention.
- Escalation matrix and department head review.
- Suspicious activity reporting and record-keeping.
Capstone: End-to-End Fraud Case
- Order review, evidence assessment, and identity revalidation.
- Escalation, sanctions decision, and counterparty resolution.
- Justification memo and peer review.
Capstone, Full Case Run: Each team will manage a complete simulated case from the initial suspicious message to the final decision, presenting a written justification for peer review.
Diagnostic and Advisory Session (Additional Component)
- Review of current practices and protocol gaps.
- Guidance on evidence standards and disputed cases.
- Guidance on action and sanctions criteria.
Requirements
- Familiarity with fundamental fraud prevention concepts.
- Basic understanding of KYC and customer onboarding procedures.
- No technical or programming background is required.
Target Audience
- Customer support and service agents managing P2P orders, disputes, and withdrawals.
- Administrative staff involved in documentation, reconciliation, and customer records.
- Technical staff supporting monitoring, onboarding, and case management systems.
- Supervisors and team leads responsible for escalation decisions.
Testimonials (2)
Structured methodologies and practical tools applicable in the daily dynamics of quality management audits. It was an enriching experience.
Mildred M. Colmenares G. - LASER Airlines
Course - Root Cause Analysis (RCA) for Internal Auditors
Machine Translated
Very suitable for supporting work tasks.
Zakie Farhan - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
Machine Translated