Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This instructor-led training on Argentina focuses on warehouse operations in Dynamics 365 Business Central. Learners will master inventory management, integrate Warehouse Insight for mobile task execution, and implement license plating strategies. The course is designed for teams looking to optimize ERP workflows through practical, hands-on experience.

This instructor-led, live training in Argentina (online or onsite) is designed for business analysts aiming to optimize marketing and sales processes with Microsoft Dynamics 365.

Upon completing this training, participants will be able to:

• Utilize various modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform with Microsoft Dynamics 365.
• Structure common data models, including records, segment charts, and more.
• Automate processes through Microsoft Flow integration.

This instructor-led, live training in Argentina (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training, conducted Argentina (online or on-site), is designed for treasury and finance professionals at beginner to intermediate levels. The goal is to reinforce existing knowledge, improve report generation skills, and optimize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led live training in Argentina (online or onsite) is tailored for participants with beginner to intermediate skills who seek a thorough understanding of Dynamics 365 Sales and how to effectively utilize the platform to improve their sales operations.

By the conclusion of this training, participants will be able to:

• Comprehend the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Argentina (online or onsite) is designed for intermediate-level Customer Experience Analysts and marketing operations professionals seeking to utilize Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this course, participants will be able to connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results effectively.

This instructor-led live training in Argentina (online or on-site) targets beginner to intermediate participants looking to leverage MS Dynamics 365 Sales Insights for smarter sales strategies and enhanced customer engagement.

By the end of this training, participants will be able to:

• Grasp the features and benefits of the Sales Insights module.
• Employ AI-driven analytics to improve sales performance.
• Customize and configure the module for specific business needs.
• Leverage insights for lead scoring, relationship health, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

This instructor-led session on Argentina offers a functional perspective on Microsoft Dynamics 365 F&O, focusing on Finance and Supply Chain. It addresses core configuration, vendor oversight, and inventory workflows, enabling advanced users to develop practical competencies for real-world ERP environments.

This instructor-led live session on Argentina addresses the core principles and practical fundamentals of Dynamics 365 F&O, enabling developers and support staff to develop the skills necessary for ERP customization, system integration, and solution maintenance in professional settings.