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Duration 14 hours
Course Outline
Grasping Warranty Structures in Maximo
- Core warranty concepts and terminology definitions
- Warranty coverage at the asset and item levels
- Aligning warranties with maintenance workflows
Setting Up Warranty Entitlements
- Establishing entitlement rules
- Linking warranties to specific assets and components
- Managing validity dates, limits, and conditions
Processing Warranty Claims
- Generating warranty claims from work orders
- Managing routing, approvals, and necessary documentation
- Tracking claim status and progress
Tracking Vendor Responses
- Recording vendor communications
- Handling approvals, rejections, and adjustments
- Incorporating vendor feedback into maintenance strategies
Connecting Assets to Warranty Data
- Linking warranty records to asset hierarchies
- Managing replaced parts and exchanged components
- Maintaining data accuracy across asset records
Procurement and Change Management Integration
- Relating warranty details to purchasing operations
- Aligning change management processes with warranty implications
- Maintaining data consistency between procurement and maintenance
Managing Exceptions and Edge Cases
- Addressing expired or invalidated warranties
- Handling partial claims or coverage disputes
- Resolving entitlement discrepancies
Practical Warranty Scenarios
- Executing complete warranty claim cycles from start to finish
- Simulating vendor interactions and follow-up procedures
- Applying warranty rules to actual maintenance situations
Recap and Forward Planning
Requirements
- A solid grasp of asset management lifecycles
- Practical experience in maintenance or procurement processes
- Basic proficiency in navigating the Maximo interface
Target Audience
- Warranty administrators
- Engineering support staff
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
