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Duration 21 hours
Course Outline
Introduction and Overview
The rationale for business process re-engineering (BPR)
- Achieving superior competitive advantage through radical redesign strategies
- Understanding the imperative need for re-engineering initiatives
- Distinguishing the scope of re-engineering from other improvement methodologies
- Maintaining a primary focus on the core business process
- Realizing objectives related to cost efficiency and revenue growth
Utilizing the validated CLAMBRE/UML framework for transformation
- Establishing modelling standards: UML and BPMN
- Differentiating between customers and stakeholders
- Defining activities and information structures
- Encouraging creative, right-brain thinking approaches
Customer-Centric Focus
Analyzing the customer interface
- Expanding customer role definitions through aggregation
- Refining customer classifications using generalisation
- Constructing precise and actionable customer profiles
Capturing customer values and requirements
- Distinguishing service provision from product supply
- Evaluating satisfaction metrics: quality, flexibility, speed, cost, and service
- Classifying customer relationships using the PRIDE checklist
- Assessing the extent to which the business process fulfills customer needs
Business Process Modelling
Identifying processes for transformation
- Uncovering core business processes requiring attention
- Selecting relevant metrics for performance evaluation
- Detecting common business process antipatterns
- Communicating findings and recommendations to senior leadership
Defining worker roles and responsibilities
- Using cross-reference matrices to identify anomalies in role assignments
- Visualizing the business process via UML activity diagrams
- Distributing activities across defined roles
Business Process Analysis
Elaborating on business process details
- Selecting the most suitable UML tools for analysis
- Defining process scope with UML use case diagrams
- Identifying key business actors
- Modelling alternative workflow paths
- Documenting ineffective or redundant business activities
Examining the underlying business structure
- Reassessing organizational infrastructure
- Mapping information flows using class diagrams
- Applying UML business stereotypes
- Defining process architecture through communication diagrams
- Eliminating restrictive structural elements
Business Process Redesign
Optimizing the role of information technology
- Leveraging web-enabled technologies
- Facilitating interaction through social spaces
- Architecting future-proof business systems
- Implementing business intelligence solutions
- Integrating Enterprise Information Systems
Redefining the interface between customer and process
- Tailoring the business process to serve specific customer segments
- Integrating and capitalizing on emerging technology opportunities
- Implementing process personalization
- Exceeding customer expectations in delivery and experience
Building the new process with industry best practices
- Incorporating established business patterns
- Resolving identified process anomalies
- Evaluating and comparing strategic alternatives
- Ensuring robust and reliable information management
Implementing the Re-engineered Process
- Re-training the workforce for new operational norms
- Aligning performance metrics with customer satisfaction levels
- Championing continuous process improvement
- Monitoring outcomes and measuring impact
- Demonstrating tangible success and value creation
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
