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Course Outline
Introduction and Overview
Understanding the purpose and rationale of business process re-engineering (BPR)
- Leveraging radical redesign to boost competitive advantage
- The necessity for re-engineering
- Defining what re-engineering is and what it is not
- Centering focus on business processes
- Achieving objectives related to cost reduction and revenue growth
Utilizing the established CLAMBRE/UML framework for re-engineering
- Modeling standards: UML and BPMN
- Distinguishing between customers and stakeholders
- Identifying activities and information structures
- Employing creative, right-brain thinking
Focusing on the Customer
Examining the customer interface
- Expanding customer roles through aggregation
- Refining customer classifications using generalization
- Creating an accurate customer profile
Documenting customer values and requirements
- Service delivery versus product provision
- Evaluating customer satisfaction based on quality, flexibility, speed, cost, and service
- Categorizing customer relationships using the PRIDE checklist
- Evaluating how well the business process fulfills customer needs
Modeling the Business Process
Identifying processes for re-engineering
- Uncovering core business processes
- Selecting appropriate metrics to evaluate process performance
- Detecting business process antipatterns
- Presenting findings to senior management
Defining worker roles and responsibilities
- Spotting anomalies in worker roles using cross-reference matrices
- Mapping business processes using UML activity diagrams
- Allocating activities across different roles
Analyzing the Business Process
Detailing business processes
- Choosing suitable UML tools
- Defining the scope of the process with UML use case diagrams
- Identifying key business actors
- Modeling alternative workflows
- Capturing inefficient business activities
Examining the business structure
- Revisiting organizational infrastructure
- Mapping information using class diagrams
- UML business stereotypes
- Designing process architecture with communication diagrams
- Eliminating restrictive structures
Redesigning the Business Process
Maximizing the benefits of information technology
- Web-enabled technology
- Interaction through social spaces
- Designing future-proof business systems
- Business intelligence solutions
- Enterprise Information Systems
Redefining customer-process boundaries
- Adapting the business process to benefit specific customer segments
- Integrating and capitalizing on technology opportunities
- Personalizing the process
- Meeting and exceeding customer expectations
Developing the new process using best business practices
- Incorporating business patterns
- Resolving process anomalies
- Comparing strategic alternatives
- Ensuring durable, reliable information management
Implementing the Re-engineered Process
- Re-educating the workforce
- Linking metrics with customer satisfaction
- Supporting ongoing process improvement
- Monitoring and measuring results
- Demonstrating success
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
