Business Process Management Training Course

Introduction

• Historical Context of Process Management
• The Process-Centric Perspective
• Foundations of Process Management
• Analysis and Design of Process Models
• The BPM Framework
• Business Process Management Systems (BPMS)
• Structuring Business Process Architectures

Strategies for BPM Implementation

• The Value Proposition of BPM
• Understanding the BPM Community
• Rationale for Automating BPM
• SOA Reference Architecture Topology
• Overview of BPM Vendors and Tool Positioning

Harmonizing IT and Business

• Distinguishing BPM from BPMS
• Criteria for Selecting a BPMS
• Collaboration Between IT and Business: Matching Technology to Problems
• Adopting Effective Development Models
• System Overview of BPM
• Essential Terminology and Concepts

Core Concepts and Architecture

• Process Modelling Techniques
• Conducting Process Analysis
• Process Design Principles
• Anatomy of a BPMS: Components and Structure
• Planning for Enterprise Process Management
• Defining Key Skills, Roles, and Responsibilities

Governance and Business Strategy

• Evolution: From Data/Functions to Objects and Services
• Future Trends: Core Business Logic vs. Process Control
• Architectural Design Implications
• Strategic Alignment of Business and IT
• The Importance of Business Stewardship
• The Function of Business Rule Analysts

Modeling Processes with BPMN

• The Strategic Value of BPMN
• Composability and Fundamental Services
• Advocating an Incremental and Iterative Methodology
• The Role of Use Cases in Project Direction
• Defining Message Properties
• Utilizing Correlation Sets
• Implementing Complex Parallel Activity Execution
• Designing for Concurrency
• Vendor-Specific BPMN Implementations
• Case Study: Microsoft XLANG

Fault Handling and Exception Management

• Defining Events
• Setting Up Timeouts
• Managing Faults
• Catching Exceptions
• Implementing Compensation Logic

Business Rules

• Motivations for Implementing Business Rules
• Foundational Concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• Emerging Roles for Business and IT
• Maintaining Business Focus in Rules
• Determining When a BR Approach is Suitable
• Updated Perspectives on Scoping BR Projects
• Essential Components of a BR Project Plan
• The Significance of a BR Pilot
• Techniques for Mining BRs from Code

BPM as a Driver for SOA: Key Components

• Application Frontends
• Core Basic Services
• The Strategic Value of an ESB
• Leveraging Repositories
• Enhancing Business Agility
• The BPM Board
• Dissemination of Technical White Papers

Monitoring and Measuring Process Improvement

• Repository Administration
• Establishing Quality Gateways
• The Four Pillars of Success

Metrics

• Organizational Performance Context
• Characteristics of Effective Metrics
• Hierarchical Measurement and Management
• Process Management: Beyond Simple Measurement
• Managing Roles in Process Measurement
• Addressing Critical Management Questions
• Common Pitfalls in Process Management Initiatives

Architecture of a BPM System

• EAI and B2B Considerations
• Topological and Scalability Factors
• Design Tooling
• Deployment Tooling
• Monitoring and Management Capabilities
• The Process Engine
• Process Definition Repository

Essential BPMS Features and Interfaces

• Repository Support
• Database Integration
• Business Activity Monitoring (BAM)
• Human Workflow Solutions