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 Duration 14 hours

Course Outline

Introduction to OpenUEM

  • Overview of endpoint management and OpenUEM features
  • Understanding the endpoint lifecycle and key management concepts
  • Lab setup and preparation of the test environment

OpenUEM Installation & Configuration

  • Installation of OpenUEM server components
  • Deployment of agents to Windows, macOS, and Linux systems
  • Configuration of network and security parameters

Endpoint Enrollment & Organization

  • Registration of endpoints within the OpenUEM console
  • Grouping and organizing devices for streamlined management
  • Definition of roles and permissions for administrative users

Fundamentals of Device Management

  • Distribution of software and updates to managed devices
  • Setup of policies and compliance configurations
  • Monitoring of device health and operational activity

Patch Management & Automation

  • Scheduling of updates and automated patch distribution
  • Testing and validation of software rollouts
  • Best practices for maintaining endpoint security and compliance

Reporting & Troubleshooting

  • Generation of reports on device status and usage activity
  • Basic resolution of common endpoint issues
  • Integration of monitoring alerts for proactive management

Capstone Lab & Practical Exercises

  • Hands-on lab: enrolling devices, pushing updates, and tracking endpoints
  • Scenario-based tasks to solidify understanding
  • Analysis and discussion of lab outcomes

Summary and Next Steps

Requirements

  • A solid grasp of fundamental IT support principles
  • Experience working with endpoint devices and their operating systems
  • Basic familiarity with networking and device configuration

Target Audience

  • IT support specialists
  • Technical helpdesk representatives
  • Entry-level system administrators

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