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Course Outline
Intro to Mobile Subscriber Services
- Categories and profiles of subscribers.
- Service offerings: voice, SMS, data, and value-added services.
- Subscriber lifecycle events and their signaling implications.
The Role of OSS and NetAct
- OSS functions specifically dedicated to performance management.
- NetAct: its purpose and primary components.
- The flow of data from network elements into NetAct.
Key Performance Indicators: Core Concepts
- KPI classifications: availability, accessibility, retainability, and integrity.
- Basics of KPI calculation and aggregation timeframes.
- Alignment of thresholds, alarms, and SLAs.
NetAct KPIs: Voice and Signaling
- Call setup success rates and call drop rates.
- SS7/Sigtran signaling KPIs.
- Busy hour metrics and dimensioning KPIs.
NetAct KPIs: Data and Throughput
- KPIs for data session establishment and throughput.
- Metrics for latency, jitter, and packet loss.
- KPIs focused on subscriber experience (e.g., throughput per subscriber).
Analyzing KPIs and Root-Cause Correlation
- Trend analysis and establishing baselines.
- Correlating KPIs across different layers (RAN, transport, core).
- Utilizing KPIs to pinpoint congestion, configuration errors, and hardware issues.
Reporting, Dashboards, and Alarm Management
- Creating KPI dashboards that drive actionable insights.
- Generating reports and presenting findings to key stakeholders.
- Strategies for alarm tuning and reducing noise.
Troubleshooting Processes with NetAct Data
- A structured troubleshooting playbook.
- Practical exercises: addressing voice call failures and data throughput drops.
- Criteria for validating and closing incidents.
Operational Best Practices and KPI Governance
- Defining KPI ownership and governance structures.
- Change management and assessing KPI impacts.
- Continuous improvement strategies and the KPI lifecycle.
Wrap-up and Future Directions
Requirements
- A solid grasp of mobile network architecture.
- Proficiency with OSS/BSS concepts.
- Foundational knowledge of performance monitoring terminology.
Target Audience
- Network operations and performance engineers.
- OSS analysts and NOC team members.
- Telecom planners and service assurance specialists.
14 Hours
