JIRA for Administrators Training Course

1. JIRA Platform and Administration Concepts Overview

• Introduction to JIRA and its function in agile project and issue management
• Insight into JIRA architecture and its core components
• Summary of JIRA administration responsibilities
• JIRA deployment models and operational environments
• Comprehension of JIRA applications, projects, issues, workflows, and configurations

2. JIRA Features and Administration Interface

• Navigation through the JIRA administration console
• Understanding of global settings versus project-level configurations
• Management of system information and configuration options
• Overview of JIRA logging, monitoring, and maintenance activities

Practical Exercise:

• Exploration of the JIRA administration interface
• Review of existing system configurations

Installing and Configuring JIRA

1. Preparing the JIRA Environment

• System requirements and prerequisite setup
• Installation of necessary components utilizing containers
• Overview of database configuration
• Configuration of application properties

2. Deploying a JIRA Instance

• Installation and initialization of JIRA
• Execution of initial configuration steps
• Adjustment of application settings
• Verification of installation status and system health

Practical Exercise:

• Deployment of JIRA in a containerized environment
• Performance of initial system configuration

III. Managing JIRA Projects and Customization

1. Creating and Configuring JIRA Projects

• Understanding of project types and templates
• Creation of company-managed and team-managed projects
• Configuration of project details and settings
• Management of project roles and associated responsibilities

2. Customizing JIRA for Business Requirements

• Configuration of issue types
• Creation and management of custom fields
• Configuration of screens and screen schemes
• Management of workflows and workflow schemes
• Configuration of priorities, statuses, and resolutions

Practical Exercise:

• Creation of a customized project environment
• Configuration of project-specific requirements

IV. User, Group, and Role Management

1. Managing JIRA Users

• Creation and administration of user accounts
• Overview of user authentication and directory integration
• Management of user profiles and access rights

2. Managing Groups and Project Roles

• Creation and maintenance of user groups
• Assignment of project roles
• Management of administrative duties
• Best practices for organizing users

Practical Exercise:

• Creation of users and groups
• Assignment of project roles and permissions

V. JIRA Permissions and Security Management

1. Understanding JIRA Security Architecture

• Global permissions
• Project permissions
• Issue security levels
• Permission schemes

2. Implementing Security Controls

• Design of permission models
• Application of least-privilege principles
• Management of access restrictions
• Audit of user permissions

Practical Exercise:

• Creation and application of security schemes
• Testing of user access levels

VI. Dashboards, Reports, and Notifications

1. Configuring JIRA Dashboards

• Creation and management of dashboards
• Addition and configuration of gadgets
• Sharing of dashboards with teams
• Design of dashboards tailored to different stakeholders

2. Managing Emails and Notifications

• Configuration of SMTP settings
• Creation of notification schemes
• Management of event-based notifications
• Troubleshooting of notification issues

Practical Exercise:

• Construction of project dashboards
• Configuration of notification rules

VII. JIRA Maintenance, Upgrades, and Troubleshooting

1. JIRA Administration and Maintenance Activities

• Monitoring of system performance
• Management of application logs
• Considerations for backup and recovery
• Maintenance of system stability

2. Upgrading and Migrating JIRA

• Planning and preparation for upgrades
• Considerations regarding version compatibility
• Migration strategies
• Post-upgrade validation

3. Troubleshooting Common JIRA Issues

• Diagnosis of configuration problems
• Resolution of user access issues
• Troubleshooting of workflow and notification problems
• Application of performance troubleshooting techniques

Practical Exercise:

• Analysis of JIRA issues using logs
• Application of troubleshooting methods

VIII. JIRA Service Management Administration

1. Deploying JIRA Service Management

• Introduction to JIRA Service Management concepts
• Service projects and request types
• Configuration of service portals

2. Customizing Service Management Features

• Creation of request workflows
• Management of service desk users
• Configuration of queues and SLAs
• Setup of knowledge bases
• Management of customer communication

Practical Exercise:

• Creation and configuration of a service desk project
• Collaborative handling of service requests

IX. Integration and Advanced Administration Topics

1. JIRA Integrations Overview

• Connection of JIRA with external systems
• Authentication and integration considerations
• Management of plugins and extensions

2. Administration Best Practices

• Configuration management
• Documentation practices
• Change management approach
• Maintenance of scalable JIRA environments

X. Summary and Next Steps

• Review of key JIRA administration concepts
• Discussion of real-world administration challenges
• Recommended practices for maintaining enterprise JIRA environments
• Q&A and knowledge assessment