Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- ITIL and other frameworks integration
Requirements
Target Audience
This course is intended for individuals who meet the following criteria:
- Currently possess a valid ITIL® 4 Foundation certification
The training session equips participants for the official ITIL® 5 Foundation Bridge certification exam, which is part of the package. This certification validates an updated understanding of the ITIL framework and fosters ongoing professional growth in service management.
Participant Prerequisites
Candidates must hold a current ITIL® 4 Foundation certificate. No prior preparation is required prior to joining the course.
Assessment Procedure
Each participant is provided with an exam voucher valid for a six-month period, offering the flexibility to choose an optimal testing date.
Following the training, participants will be supplied with guidance on exam registration. Scheduling is managed directly via the PeopleCert platform using a personal account. The assessment is delivered online with remote monitoring. A PeopleCert proctor oversees the session through a webcam and secure connection. Prior to the start of the exam, participants are required to confirm their identity and display their environment to adhere to exam regulations.
Assessment Specifications
- Duration: 30 minutes
- Format: Multiple-choice test (20 questions)
- Passing Score: 65% (requiring a minimum of 13 correct responses)
- Resources: Closed-book examination
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
