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Course Outline

Enterprise AI Agents with Tencent ADP

  • Understanding enterprise AI agents and their value proposition.
  • Tencent ADP capabilities for agent development, knowledge integration, and workflow automation.
  • Distinctions between agent-based solutions and basic chat applications.
  • Common enterprise use cases and delivery considerations.

Designing Agents for Business Processes

  • Defining agent roles, boundaries, inputs, and outputs.
  • Choosing between single-agent and multi-agent designs.
  • Structuring prompts, tools, and business rules.
  • Planning for escalation, human review, and reliability.

Building RAG and Knowledge Workflows

  • RAG concepts for grounded answers and enterprise knowledge access.
  • Preparing documents, policies, and internal content for retrieval.
  • Designing retrieval flows and response grounding patterns.
  • Testing and improving answer quality over time.

Orchestrating Workflows and Integrations

  • Mapping business processes into agent workflows.
  • Connecting agents to APIs, internal services, and enterprise systems.
  • Handling decisions, approvals, retries, and fallback paths.
  • Coordinating handoffs between workflow steps and specialist agents.

Applying Operational Safeguards

  • Safeguards for security, privacy, compliance, and policy control.
  • Reducing risk from unsafe output, prompt injection, and sensitive data exposure.
  • Adding approval checkpoints, audit trails, and access controls.
  • Designing safe response patterns for higher-impact business scenarios.

Monitoring, Evaluation, and Continuous Improvement

  • Tracking quality, latency, cost, and workflow success rates.
  • Testing agent behavior across realistic business scenarios.
  • Troubleshooting common RAG, workflow, and orchestration issues.
  • Building an implementation plan for pilot and production adoption.

Requirements

  • A fundamental understanding of generative AI concepts and common enterprise AI use cases.
  • Experience working with APIs, web applications, or cloud-based platforms.
  • Basic experience in programming, integration, or solution design.

Audience

  • Solution architects and technical leads.
  • AI engineers, application developers, and automation specialists.
  • Product managers and innovation teams supporting enterprise AI initiatives.
 14 Hours

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