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 Duration 7 hours

Course Outline

Foundations of Digital Intelligence

  • Defining digital intelligence within the public sector context
  • Key elements: tools, literacy, data, and ethics
  • Frameworks for digital capability and maturity models

Public Sector Applications

  • Illustrative examples of digital intelligence in policy creation and service provision
  • Case studies spanning health, transportation, education, and finance
  • Key success factors and associated challenges

Tools for Data Access and Visualization

  • Utilizing dashboards to analyze and present data
  • Engaging with government open data portals
  • Standard data visualization platforms: Power BI, Tableau, and Excel

From Data to Insight

  • Converting raw data into strategic decisions
  • Indicators, KPIs, and performance reporting
  • Identifying bias, gaps, and uncertainty within data sets

Communicating with Digital Intelligence

  • Employing evidence and data in narrative storytelling
  • Assisting senior decision-makers and stakeholders
  • Ethical application of visualizations and digital narratives

Planning for Digital Maturity

  • Evaluating current digital capabilities
  • Establishing objectives for data literacy and tool adoption
  • Strategies for internal collaboration and skill development

Summary and Next Steps

Requirements

  • General knowledge of public sector information systems
  • Basic comprehension of digital tools and data management
  • Experience in roles that involve program or policy analysis, reporting, or service delivery

Target Audience

  • Policy and program analysts
  • Digital transformation teams
  • Public sector professionals utilizing data to inform decision-making

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