Claude AI for Customer Support and Service Operations Training Course

A two-day course designed for developers who already utilize AI coding tools like Cursor, Claude Code, or Copilot. It covers delegating complete tasks to agents, building the personalisation stack (Rules, AGENTS.md, Skills, MCP, Agents), connecting and building MCP servers, running agents in parallel, and a structured agentic workflow. The material is tool-agnostic. It follows the Foundations course.

This two-day introductory course is designed for individuals new to AI-assisted software development, including those with minimal or no coding background. Participants will learn how these tools function, how to guide them through effective prompting, and how to apply them to common scenarios such as building a project from scratch, working within an existing codebase, and reviewing output. The curriculum is tool-agnostic, covering platforms like Cursor, Claude Code, Copilot, and similar solutions. This course serves as a prerequisite for the Agentic AI Development: Advanced Workflows program.

This two-part training program is tailored for software delivery teams aiming to embed AI-assisted engineering workflows into their daily operations using Claude Code.

This instructor-led, live training in Argentina (online or onsite) targets beginner-level to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live training on Claude AI in Argentina empowers professionals to utilize the platform for data analysis and BI tasks. It addresses exploratory data analysis, SQL generation, and dashboard design through natural language prompting, with the goal of streamlining workflows and enhancing insight extraction from business data.

This instructor-led, live training in Argentina (online or onsite) is designed for intermediate-level software developers and AI engineers who want to integrate Claude AI into their applications, create AI-powered chatbots, and enhance software functionality with AI-driven automation.

By the end of this training, participants will be able to:

• Use the Claude AI API to integrate AI into applications.
• Develop AI-driven chatbots and virtual assistants.
• Enhance applications with AI-powered automation and NLP.
• Optimize and fine-tune Claude AI models for different use cases.

This instructor-led, live training in Argentina (online or onsite) is designed for intermediate-level researchers, analysts, and knowledge workers aiming to harness Claude AI for processing extensive datasets, synthesizing complex information, and automating research workflows.

Upon completion of this training, participants will be equipped to:

• Utilize Claude AI for conducting literature reviews and synthesizing research.
• Condense reports, academic papers, and lengthy documents into clear summaries.
• Derive key insights and identify trends from both structured and unstructured data.
• Seamlessly integrate Claude AI into existing research and knowledge management processes.

This instructor-led, live training in Argentina (online or onsite) is designed for beginner-level professionals who want to integrate Claude AI into their daily workflows to improve efficiency and automation.

By the end of this training, participants will be able to:

• Utilize Claude AI for automating repetitive tasks and streamlining workflows.
• Enhance personal and team productivity using AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimize AI-driven decision-making and task management.

This instructor-led, live (online or in-person) training in Argentina is geared toward beginner users who want to use Claude to enhance administrative productivity and optimize corporate tasks through generative Artificial Intelligence. Upon completing this training, participants will be able to:

• Understand the fundamentals of generative AI and how Claude works.
• Create effective prompts for administrative and corporate tasks.
• Draft and improve documents, emails, and reports using AI.
• Organize tasks and streamline daily administrative activities.
• Use Claude as a support tool for basic information analysis and spreadsheets.
• Apply best practices for security and validating AI-generated content.

This instructor-led, live training in Argentina (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

Claude Code goes beyond simple code completion; it serves as a terminal-native development agent capable of analyzing your codebase, planning multi-step modifications, executing tests, and transforming a single instruction into a functional outcome. This intensive one-day workshop provides participants with structured, practical experience in configuring Claude Code for real-world projects, crafting effective delegation prompts to achieve reviewable results, leveraging CLAUDE.md as persistent project memory, and integrating internal tools through the Model Context Protocol.

This instructor-led live training in Argentina is designed for intermediate-level developers who wish to guide a project from its initial idea to a deployed, production-ready application using Claude Code.

By the end of this training, participants will be able to:

• Configure Claude Code and effectively guide it using a CLAUDE.md file.
• Scaffold an application and integrate data sources and a CMS.
• Create tests and perform quality assurance using subagents.
• Set up automated deployment to Vercel or Cloud Run.

This instructor-led, live training in Argentina (online or onsite) is aimed at software developers and engineering teams who wish to use Claude Code to accelerate development cycles, improve code quality, and automate repetitive programming tasks.

By the end of this training, participants will be able to install and configure Claude Code, edit multi-file codebases with natural language, leverage approval modes, and integrate with Git and CI/CD.