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 Duration 40 hours

Course Outline

1. Product Conception

  • Recognizing customer needs
  • Analysis of market trends and competitors
  • Assessing the market size related to the customer problem or requirement
  • Segmentation of users and definition of personas
  • Establishing product vision, objectives, and strategic direction
  • Prioritization based on value and effort
  • Creation of value maps and desired outcomes

2. Product Creation

  • User-centered design (UX/UI)
  • Incremental and iterative development using cross-functional teams (Scrum)
  • Backlog management and drafting user stories
  • Early validation methods (MVP, experiments)
  • Setting product metrics
  • Practical Design Thinking workshop
  • Prompt engineering for leaders (applying AI to products)
  • Data-informed design
  • Service design blueprint (service mapping)
  • Backlog management and prioritization (expert-led session)

3. Product Delivery to Customers

  • Release and roadmap management
  • Go-to-market strategies
  • Onboarding processes and evaluating post-launch product experience
  • Capturing feedback in the production environment
  • Alignment with marketing and sales teams
  • Constructing the product funnel and monitoring dashboards

4. Value Realization

  • Product metrics (NPS, DAU, retention, etc.)
  • Monetization and pricing models
  • Funnel analysis
  • Customer value assessment (LTV, CAC, ROI)
  • Data-driven iteration
  • Product lifecycle management
  • Ensuring product scalability and sustainability
  • Product P&L
  • Business case development

Summary and Recommended Next Steps

Requirements

  • A solid grasp of banking operations
  • Background in digital product development
  • Knowledge of fundamental AI concepts

Target Audience

  • Product managers within the banking industry
  • Leaders driving digital transformation
  • Banking professionals engaged in AI-led product design

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