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Course Outline
Introduction
- Overview of Grafana and GLPI
- Key features and capabilities of Grafana
- Key features and capabilities of GLPI
Getting Started
- Installing Grafana and GLPI across various platforms
- Basic configuration and setup of Grafana
- Basic configuration and setup of GLPI
- Configuring data sources
Creating Grafana Dashboards
- Understanding dashboards in Grafana
- Building your first dashboard
- Exploring visualization types and customizing panel settings
- Setting up alerts and notifications
- Understanding alerting rules and conditions
Advanced Grafana Administration
- Managing users and teams in Grafana
- Handling access control and permissions
- Installing and managing Grafana plugins
- Implementing backup and restore strategies for Grafana
GLPI Helpdesk and Ticketing
- Understanding the GLPI helpdesk system
- Creating and managing tickets
- Handling user requests and service fulfillment
- Managing SLAs
- Configuring notifications and automated actions
- Customizing email and notification templates
Advanced GLPI Administration
- Managing user accounts and permissions
- Implementing role-based access control
- Extending GLPI functionality with plugins
- Customizing forms and fields
- Executing backup and recovery procedures
- Performing routine maintenance tasks
Best Practices and Troubleshooting
- Adhering to best practices for efficient administration
- Addressing security considerations
- Resolving common issues
- Locating help and support resources
Summary and Next Steps
Requirements
- Fundamental understanding of IT concepts.
Audience
- System administrators.
- IT managers.
21 Hours
Testimonials (1)
workshops, practical examples
