Jira Service Management Training Course

This instructor-led, live training in Argentina (online or onsite) walks participants through the deployment of a JIRA instance. Participants will learn the advanced usage of JIRA, JIRA installation, configuration, upgrading and migration, how to customize JIRA for their projects, add, manage and assign users, groups and project roles, configure and manage dashboards, define emails and notifications, apply JIRA security schemes, manage JIRA permissions, perform JIRA troubleshooting, install and customize JIRA service desk, set up a knowledge base, manage service desk users, and handle service requests collaboratively.

By the end of this training, participants will be able to:

• Have an in-depth understanding of JIRA administration.
• Customize JIRA based on their own business needs.
• Define JIRA emails and notifications.
• Manage and assign users, groups, project roles.
• Manage JIRA permissions and security schemes.
• Perform JIRA troubleshooting.
• Deploy and customize JIRA service desk.

This instructor-led, live training in Argentina introduces the advanced capabilities of JIRA, including creating and managing different types of JIRA projects, using JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, performing basic and advanced issue searching, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in Argentina introduces JIRA's approach to software planning, tracking and releasing as it walks participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

JIRA Software is a powerful tool for Project Management and people tend to focus more on the tool than the method itself.

This instructor-led, live training introduces the participants to the power of Jira and Confluence, working together to serve the only purpose of helping the team to deliver successfully the product / project. The team will learn how to properly use these tools to be more efficient handling User Requirements, Testing, Communication, centralized in one place.

Will be studied JIRA projects, Confluence spaces, workflows, boards (Kanban & Scrum), planning and dependencies, Jira/Confluence linkage, reporting, important fields and custom fields, issue types, screen & filtering.

By the end of this training, participants will be able to:

• Create a Scrum or Kanban project
• Configure Jira to manage the project properly
• Manage issues effectively
• Build the necessary screen to handle issue types
• Create workflows and boards, and understand their interaction
• Perform basic and advanced searches and analysis
• Generate and review reports necessary for the team and the management

This instructor-led, live training in Argentina (online or onsite) is aimed at intermediate-level project managers who wish to create, execute, and manage forms in Jira effectively.

By the end of this training, participants will be able to:

• Understand Jira's core concepts, including issue types, workflows, and projects.
• Develop and manage custom fields to collect and organize data effectively.
• Optimize form-related processes for various project types and teams.

JIRA is a Java based web application that provides project and issue tracking for improving the agility of software development.

In this instructor-led, live training, participants will learn how to use Jira to implement a Kanban approach to Agile within their organization.

By the end of this training, participants will be able to:

• Understand the principles behind Agile and Kanban
• Use Jira to create and manage a Kanban project
• Customize Jira to fit the needs of their organization
• Perform basic and advanced searches and analysis
• Generate and review reports

Audience

• Product managers
• Software developers
• Test engineers
• Business analysts

Format of the Course

• Part lecture, part discussion, exercises and heavy hands-on practice in a live-lab environment.

Note

• To request a customized training for this course, please contact us to arrange.

This course is part of the Data Scientist skill set (Domain: Advisory & Leadership).

Change management is a process that aims to effectively introduce change in an organization to achieve desired goals and adapt to a changing environment. It requires understanding the reasons why change is necessary, identifying areas that require modification and clearly defining the goals and benefits that the change is to bring. Change management is a dynamic process that requires flexibility, openness to feedback and readiness to adapt the strategy depending on people's reactions and changing conditions. It is also crucial to understand that change will not always be easy, so it is important to create a plan that takes into account both organizational goals and the needs of individuals in the change process.

Domain Driven Design (DDD) is an approach for handling complex behaviors when developing software.

This instructor-led, live training in Argentina (online or onsite) is aimed at beginner-level project managers, team leaders, and team members who wish to learn the basics of Microsoft Planner and how to use it to organize and manage teamwork with intuitive, collaborative, visual task management.

By the end of this training, participants will be able to:

• Set up and use Microsoft Planner.
• Create and manage tasks with details and attachments.
• View and organize tasks with boards, charts, and calendars.
• Collaborate with team members using chat, email, or Teams.
• Integrate Microsoft Planner with other Microsoft 365 apps and services.

This instructor-led, live training in Argentina (online or onsite) is aimed at intermediate-level project and programme managers who wish to learn the fundamentals of the framework to embed MSP within a programme lifecycle.

By the end of this training, participants will be able to:

• Understand the MSP® principles, governance themes, and transformational flow.
• Apply MSP® principles to manage programmes effectively, including stakeholder engagement, governance, leadership, and risk management.
• Enhance skills in planning, executing, and closing programmes while managing risks and ensuring quality.
• Learn how to align programmes with organizational strategy and ensure that the benefits are realized.

This instructor-led, live training in Argentina (online or onsite) is aimed at project managers who wish to successfully manage a project with the help of Oracle Primavera P6 project management solution.

By the end of this training, participants will be able to:

• Understand the Primavera P6 interface.
• Create and control a project schedule.
• Add, organize, and manage project activities.
• Track and monitor the progress of the entire project lifecycle.
• Create a custom project status report.

Project Management, Change Management, Transitions Consideration

Through this 1-day workshop, participants will learn how to manage projects more efficiently, ensuring  the projects are delivered on time and within budget according to their scope statement. Participants will identify their strengths and weaknesses as Project Managers; gain skills in initiating, planning, executing, controlling and evaluating their projects.

Through this 3-day workshop, 21 hours, participants will learn how to manage projects more efficiently, ensuring  the projects are delivered on time and within budget according to their scope statement. Participants will identify their strengths and weaknesses as Project Managers; gain skills in initiating, planning, executing, controlling and evaluating their projects.